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FAQS

 

The FAQ page has been developed to assist with questions in relation to all aspects of the conference, please see below as your first point of call. Alternatively, if the answer to your question is not listed below, please contact the Conference Office via email on conference@earlychildhood.org.au or 02 6242 1800.

1 General Questions

When is the 2021 ECA National Conference being held?

Monday 6 September to Thursday 9 September 2021.

Where is the 2021 conference being held?

After much consideration, and with the safety of our participants in mind, ECA has made the difficult decision to make the 2021 ECA National Conference fully virtual.

Is it too late to submit an abstract to present at the conference?

Yes, the applications to present submissions closed on 16 December 2019.

Is it too late to submit a poster presentation?

Yes, the poster presentation applications closed on 16 December 2019.

Where can I find more information about the conference?

For information about the conference you can visit our conference website. The website contains the most current information including the conference program, details on social functions, awards and more.

How do I subscribe for the conference e-newsletter?

To stay up-to-date on all conference news, you can subscribe to the e-newsletter here. Newsletters are sent out approximately once per month.

Where can I find the conference program?

To view the program for the 2021 ECA National Conference click here. To stay up-to-date on all conference news, subscribe to the e-newsletter here.

2 Registration

How much does it cost to attend the conference?

Conference registration is now open.  To view conference rates, please click here..

I am a member of Early Childhood Australia. Do I receive a discount on my conference registration?

Yes. Institution members are eligible to receive a discount for 5 people, Service/School members are eligible to receive a discount for 3 people, and discounts are also available for individual Professional and Concession members.

Please note: To receive a discount, you must be a current member of ECA and your member number must be entered into the online system when making the registration. If you are unsure of the type of membership you hold, please contact the ECA National Office on 1800 356 900.

How do I find out if I am a member of ECA?

Contact the ECA Customer Service team on 1800 356 900.

I am not a member of ECA, can I still receive a registration discount?

No. The only way to receive a discount is to become a member. Click here for more information on ECA membership.

How do I register for the conference?

Online registration is the preferred method of registration. All participants are required to officially register to attend the ECA National Conference. Online registrations are open and the full payment can be made via credit card (Visa or MasterCard) on our secure network. Please contact the conference office if you are unable to register online and we will be happy to assist you further.

T: 02 6242 1800
E: conference@earlychildhood.org.au

Do I have to pay for the conference upfront?

Yes. Full payment must be made when registering for the conference.

Can you take my registration details over the phone?

No. You must register online. We cannot accept any verbal registrations.

Can you invoice me once you receive my registration form?

The online system will allow you to register and indicate payment by EFT issuing you with an invoice and giving you seven (7) days to pay. Please note if your payment is not received within 7 days your registration will be cancelled.

Can I get a refund if I cancel my registration?

Registration terms & conditions – Registration cancellations will not be accepted unless made in writing to the event organiser. If the notification is not received by the conference office, the cancellation is deemed to have been not notified.

Cancellations made more than thirty (30) days prior to the event date will be refunded less $75 of the registration fee to cover administration costs. No registration refunds will be made after this date; however you may nominate a replacement delegate at no charge. The same conditions apply to tickets purchased for social events. Should your tickets be purchased within the 30 day period before the Event, no cancellations will be accommodated.

Refunds of accommodation deposits are not included and are at the discretion of the accommodation venue. No refunds whatsoever are available in the event a delegate registers but fails to attend the conference.

I have a registration for the in-person conference. Will I get a refund now that the conference is virtual?

If you have an in-person ticket, we have four (4) options for you.

  • Option 1: Switch your single in-person ticket to a single virtual registration, with the remaining balance going towards either one of the following:
    • a) credit to be used for registration to the 2022 ECA National Conference in Canberra
    • b) refund of the remaining balance (less a $75 admin fee).
  • Option 2: Switch to a service pack by converting your single in-person registration to six virtual registrations for your whole team—and save up to $100 in the process!
    ECA members will save $100 and non-members $39.
    Please note: sharing of registrations is not permitted. One registration cannot be utilised by multiple individuals.
  • Option 3: Invest in professional learning for your team on ECA Learning Hub.
    If you’re unable to join us for the conference this year but would still like to invest in professional learning for your team, convert your single conference registration into an annual subscription for up to eleven users on the ECA Learning Hub.
    The ECA Learning Hub engages experts from the early childhood sector to translate research and identify best practice to develop online professional learning that speaks the language of educators and teachers.
  • Option 4: Refund your registration (less a $75 admin fee).
    If none of the options above are suitable, you may opt for a refund (less $75 admin fee per registration).

If I cannot attend, can I give my registration to someone else?

If you cannot attend, you may nominate a replacement delegate at no cost. Contact our Customer Service team on 1800 356 900 to update the details of your nominee.

3 Events

How much does it cost to attend the Conference Dinner?

More information will be available soon.

How much does it cost to attend a Centre tour?

More information will be available soon.

What days do the tours fall on and will they run over the conference program?

The virtual centre tour will be hosted on Day Zero, Monday 6 September 2021 at 4.00 pm—5.30 pm and do not conflict with any presentations. More information on the virtual centre tour will be available soon.

4 Exhibitors

I am interested in virtually exhibiting my product/service at the conference. Who do I contact?

The virtual exhibition will provide delegates and exhibitors with excellent opportunities to network.

For more information, view the Exhibition page.

For further enquiries, please contact the Conference Office via email conference@earlychildhood.org.au or phone 02 6242 1800.

5 Sponsorship

I am interested in becoming a sponsor for the conference. What are the packages available?

There are many attractive and high-value sponsorship and advertising opportunities available to ensure that your organisation stands out at this premier event, which will be attended by your target market.

For more information, view the Sponsorship page.

For further enquiries about the best packages for your needs and budget, please contact the Conference Office via email conference@earlychildhood.org.au or phone 02 6242 1800.

6 Accommodation

How do I cancel my booking for accommodation?

If you had booked your accommodation through our official accommodation management company InHouse Event Solutions, we can confirm that your accommodation booking for the 2021 ECA National Conference has been cancelled on your behalf.

 

No cancellation fees apply.

 

If you or your organisation had already paid for the accommodation, refunds will be processed by the hotels. In order to do so, they will require your bank account details to process the refund. Please email InHouse Event Solutions these details and/or forward this information to the person who made your accommodation booking so they can email them on: conferences@inhouseeventsolutions.com.

Please write ‘ECA 2021 Conference’ in the subject line of the email.

7 Technical Details

What is included in the Virtual delegate registration?

Virtual delegate passes will include streaming access to:

  • all keynote speakers
  • all concurrent presenters and panel discussions
  • live Q&A with speakers
  • the on-demand library for up to 60 days after the conference.

Can I still register to virtually attend the 2021 ECA National Conference?

Yes, please click here to register.

What are the minimum requirements for my device to view the live stream?

To view the live webcasts, you will require:

  • a computer (desktop or laptop), tablet or smartphone
  • speakers or headphones
  • an internet connection (at least 450kbps)—a speed of 2.5 mbps is required to achieve the best playback quality
  • a recent version of your web browser—Google Chrome or Microsoft Edge preferred
  • Adobe Flash Player 10.2 (or higher) is only required for older desktop machines and browsers.

It is very important that you check your IT equipment and internet connection before day one (Monday 6 September 2021) of the ECA Conference. We recommend you test your equipment before the start of the ECA Conference. We will email your invitation to the live stream page prior to the conference. Please make sure you log in to test and view it. If you experience any problems and would like assistance, please email us on: customerservice@earlychildhood.org.au.

In the portal, if I select the sessions I am interested in, does this book me into the session?

You can plan your time during the conference and pick the presentations you are interested in attending.

The session will then be marked with a star icon to make it easy for you to filter sessions you are interested in.

There is no limit to the number of participants in a session, so there is no need to specifically book a place in any session.

I see there is an option to take notes during a session, how does this work?

There is a Notes tab that will appear on the right-hand side of the screen. You can use it to take notes during the session. When you are done, click on the ‘Save’ button below the text field.  If you leave the session without saving your notes, they will be lost.

To export your notes, click on the export icon in the top right corner of the portal toolbar; each exported file will contain all the notes you had previously saved.

How do I post on the EventStream?

To view and post on the EventStream, you will need to log in to the portal. Once you open the EventStream, you will be able to see the conference social stream.

To post, click on the ‘Start a post to EventStream’ space at the top of the screen. A pop-up box will appear, allowing you to share your ideas, comments, photos or a video.

After writing your post, submit by hitting the ‘Post’ button.

I missed a presentation. Will I be able to access a recording of the conference presentations?

After the ECA National Conference has concluded, all the live streamed presentations (excluding the keynote presentation by Grace Tame) will be uploaded to an on-demand library, which will be available for 60 days. You can use your conference login details to access it.